I spent over an hour on hold for customer service today and when I finally got to the person I needed, the call was cancelled, whatever that means. So I call back, not knowing how to get back to that department because I had been transferred three times to get to the person I needed. I call back, and have to start over, I am not a happy camper!
However, I have worked in customer service before and been the poor soul who had to deal with frustrated people. I don’t want to be frustrated people, but in this human form—it is unavoidable.
For I do not understand my own actions. For I do not do what I want but I do the very thing I hate.Romans 7:15
I really wanted to yell at the person I spoke to after an hour, after I had been disconnected and sweet Timothy didn’t bother to call me back, but as I waited on the next customer service representatives to ask me the same questions I’d already answered three times before, I wanted to tell him, “I really am a nice person, but…..” But then I remembered that I always tell my kids there are some things you don’t need to tell people. You don’t need to tell people that you are smart, pretty or nice! Every time you open your mouth, regardless of the words you use, you tell them the truth. You don’t need to talk to someone very long to figure out if they are smart, articulate, nice, funny, or NOT!
I know I can’t stop talking about Jami Amerine’s new book, Well, Girl, but she talks about how there is no but in a real I love you and there is no but in a real I’m sorry. Adding the word but is like using a verbal delete key. When we say I love you, but … it totally negates the I love you, because I love you implies unconditionality. If there is a but then you have to question, do I, really. Like wise if I tell the customer service representative that I am really a nice person before I’m short and irate and rude to him, am I? A nice person? Not in his opinion, not when I become the customer that gripped at him because I was on hold for over an hour, got disconnected and wasn’t given the courtesy of a call back. It wasn’t their fault. It isn’t their fault that I absolutely hate to have to call and straighten out messes on the phone and I’m a wee bit angry and bitter that I lost the husband that would sweetly deal with all the things I didn’t want to. So it begs the question, am I a nice person?
I don’t get to decide that! I can’t wear a shirt or get a bumper sticker that announces who I am. I get countless opportunities to interact with others that allow them to draw the conclusion. Like I’m on trial and trying to convince a jury of my peers that I should be judged as nice, kind, compassionate, whatever. I can’t even pay someone to plead my case for me–its just me!
So disclaimer: that time I was not nice to you, please know my identity was stolen that day and once it is returned to it’s rightful owner, I will do better. Because my identity is in Christ. And as he has forgiven my sins, I have no right to be tacky to others, but I still have sin that needs to be forgiven.
Therefore, if anyone is in Christ, he is a new creation. The old has passed away; behold, the new has come.2 Corinthians 5:17
Customer Service Update: I was on hold for another hour, never got to talk to Timothy again, and finally gave up and wrote them a letter. We’ll see if that works or not! Thanks for letting me process my frustration here instead of to the customer service reps on the phone. I still have more calls to make to get my “To do before school starts” list finished, and I feel much better about them now!
The latest: Redemption – I got an email asking me to complete a survey on my customer service experience. I was happy to oblige! Will a real person read it?