Some things, you just don’t have to tell people

I spent over an hour on hold for customer service today and when I finally got to the person I needed, the call was cancelled, whatever that means. So I call back, not knowing how to get back to that department because I had been transferred three times to get to the person I needed. I call back, and have to start over, I am not a happy camper!

However, I have worked in customer service before and been the poor soul who had to deal with frustrated people. I don’t want to be frustrated people, but in this human form—it is unavoidable.

For I do not understand my own actions. For I do not do what I want but I do the very thing I hate.

Romans 7:15

I really wanted to yell at the person I spoke to after an hour, after I had been disconnected and sweet Timothy didn’t bother to call me back, but as I waited on the next customer service representatives to ask me the same questions I’d already answered three times before, I wanted to tell him, “I really am a nice person, but…..” But then I remembered that I always tell my kids there are some things you don’t need to tell people. You don’t need to tell people that you are smart, pretty or nice! Every time you open your mouth, regardless of the words you use, you tell them the truth. You don’t need to talk to someone very long to figure out if they are smart, articulate, nice, funny, or NOT!

I know I can’t stop talking about Jami Amerine’s new book, Well, Girl, but she talks about how there is no but in a real I love you and there is no but in a real I’m sorry. Adding the word but is like using a verbal delete key. When we say I love you, but … it totally negates the I love you, because I love you implies unconditionality. If there is a but then you have to question, do I, really. Like wise if I tell the customer service representative that I am really a nice person before I’m short and irate and rude to him, am I? A nice person? Not in his opinion, not when I become the customer that gripped at him because I was on hold for over an hour, got disconnected and wasn’t given the courtesy of a call back. It wasn’t their fault. It isn’t their fault that I absolutely hate to have to call and straighten out messes on the phone and I’m a wee bit angry and bitter that I lost the husband that would sweetly deal with all the things I didn’t want to. So it begs the question, am I a nice person?

I don’t get to decide that! I can’t wear a shirt or get a bumper sticker that announces who I am. I get countless opportunities to interact with others that allow them to draw the conclusion. Like I’m on trial and trying to convince a jury of my peers that I should be judged as nice, kind, compassionate, whatever. I can’t even pay someone to plead my case for me–its just me!

So disclaimer: that time I was not nice to you, please know my identity was stolen that day and once it is returned to it’s rightful owner, I will do better. Because my identity is in Christ. And as he has forgiven my sins, I have no right to be tacky to others, but I still have sin that needs to be forgiven.

Therefore, if anyone is in Christ, he is a new creation. The old has passed away; behold, the new has come.

2 Corinthians 5:17

Customer Service Update: I was on hold for another hour, never got to talk to Timothy again, and finally gave up and wrote them a letter. We’ll see if that works or not! Thanks for letting me process my frustration here instead of to the customer service reps on the phone. I still have more calls to make to get my “To do before school starts” list finished, and I feel much better about them now!

The latest: Redemption – I got an email asking me to complete a survey on my customer service experience. I was happy to oblige! Will a real person read it?

Well, Girl Book Launch

I hear so many negative comments about social media and I get it, there is no shortage of negativity there — but I’ve come across some great opportunities as well. Several non-profits have posted Amazon Wish Lists on Facebook and you can just click, buy stuff they need and it’s shipped straight to them. It’s dangerous, but I love it. I’ve signed up to volunteer for several organizations around town to do some cool things like pick up donated bread from HEB for a local food bank. I can’t do a lot of things, but I can pick up bread! This summer I saw a link from a blogger I follow that said, “Sign up for my book launch team.” I never heard of a book launch team, but hey, it’s summer — I’m in!

So I join the book launch team for Jami Amerine’s new book, Well, Girl, An Inside-Out Journey to Wellness. I have to admit that I really didn’t look at the book title before I joined the team. I’ve enjoyed Jami’s wit and insight on her blog, LOVE the vandals, her affectionate term for her youngest kids and just finished her first book Stolen Jesus which I also loved. How could this go wrong? Then I get my info email about the team, then I read the full title of the book and think, “UGH, I don’t want to read about wellness or a journey, I done ready know I gotta fix the inside to impact the outside, but I signed up, I really got nothing better to do”, so I press forward.

What exactly is a launch team? It’s a group of people that agree to read your book before it is available to the public, help promote the author and their book on social media and be the first to post online reviews of the book. It’s been interesting to see how the whole process works and I’ve learned the most about how Facebook algorithms work and how people use them to promote their business. That’s one of the reasons I’m better about liking, commenting and sharing business posts from people I know — they need us! Plus I got to have a zoom meeting with the author and that was super cool!!!

The big thing though, is the book. I mentioned I signed up for this team without really knowing the title. I read the Well, Girl part but not the An Inside-Out Journey to Wellness Part. I was less than enthusiastic about that! But I committed to read it so I did. I was not disappointed.

Although I did not want to read another ‘this is how to make your life better by exercising and eating right’ self-help book, it turned out to be so much more. Jami encourages you to live your life for Christ, period. It’s not about the diet, the regiment, success or failure, it’s about living every aspect of your life for Christ and allowing Him to make you whole. Whatever you need to work on physically – you can do it – thanks to Beloved Living. As a dieter, you finally come to the conclusion that any diet will work once you set your mind to it and actually do it. In Well, Girl she examines our self-talk, self-doubt and inability to live as one treasured by our Creator that just left me so encouraged and built up.

All is not lost. There is no harm, no foul. He sees us, and He is pleased with us. You and I are His babies, His darling daughters, and nothing can separate us from His love. Nope, nothing, not even that. It is easy to mistake Him, for under the heavy hand of the law and the earthly understanding of “do good get good, do bad get bad,” we are often left with a broken heart. For if we are good, why is there bad? This is performance-based love that we often project onto God because it’s everywhere else in the world…and this keeps us trapped in old cycles because we’re sure we’re not doing enough right.”

Amerine p. 59

I loved the part in the book where she says, “I believe that the enemy uses shame to keep us stuck.” She bases this on the definition by Cary Scott that, “Guilt is being sorry for something you have done. Shame is being sorry for who you are” (Amerine p. 48). There is no shame in where you are, just be willing to improve and leave the guilt of bad decisions behind.

I still think I like Stolen Jesus a little better, but Well, Girl is well worth the read!

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